- On August 3, 2021, Infobird signed a service contract with a subsidiary of a global leading retail brand
- The brand is a Fortune 500 retail and consumer product company and a leader in its sector, with operations in over 80 countries around the world
- It hopes that through this contract it will capitalize on Infobird’s intelligent quality inspection to improve its customer service system within the Chinese market
- This move demonstrates Infobird’s commitment to improving what it offers and successfully expanding into the market of retail and consumer product companies
On August 3, 2021, Infobird (NASDAQ: IFBD) announced that it had signed a service contract with a subsidiary of a global leading retail brand (https://ibn.fm/7cclL). This Fortune 500 retail and consumer product company is a leader in its sector and has operations in over 80 countries worldwide. It hopes that, through this contract, it will capitalize on Infobird’s intelligent quality inspection in a bid to significantly improve its customer service system within the Chinese market (https://ibn.fm/Fxs8C). It also hopes to bring users the ultimate consumer experience by creating caring, convenient, and professional customer services.
Infobird is a software-as-a-service (“SaaS”) provider, offering artificial intelligence (“AI”)-powered customer engagement solutions for the Chinese market. Since it was founded in October 2001, this company has always sought to bring value to its clients with solutions to increase revenue, enhance service quality, reduce overheads, and improve customer satisfaction. It leverages an in-house cloud computing structure, AI, and machine learning capabilities to serve its client base that is steadily growing.
Infobird trusts that its intelligent quality inspection system will help the company achieve 100% coverage and automation of intelligent quality inspection with this collaboration. It also believes that the system will allow the company to optimize the scope of quality inspection channels, customer service soft power, and speech flow, among various other aspects.
So far, Infobird’s technology and solutions for the retail and consumer product industry have been applied in various leading companies such as SaSa, a beauty brand based in Hong Kong, and Zu Li Jian, a footwear company for the elderly in China. Its solutions cover various business scenarios, including but not limited to management, marketing, and customer service. For an industry that is proliferating, Infobird has positioned itself perfectly, and this cooperation is another breakthrough in Infobird’s market development strategy in the retail and consumer product industry.
Following the pandemic, retail and consumer products introduced a historic development opportunity and sparked a growth which McKinsey & Company projects will continue, particularly in the Chinese market. In just the first half of 2021, total retail sales of consumer products in the Chinese market were over 21.2 trillion yuan, a 23% growth from the same period in 2020 and an average growth rate of 4.4% over the past two years. One central draw point from this growth is the role that digitalization of customer engagement is playing. More companies are optimizing their customer engagement process to enhance the customers’ experience through technology and business model upgrades.
Infobird understands these trends, goals, and requirements, hence its investment into the technology and services it offers. The successful client launch with this global leading retail brand demonstrates Infobird’s commitment to improving what it offers and successfully expanding into the market of retail and consumer product companies.
For more information, visit the company’s website at www.Infobird.com/en/index.html.
NOTE TO INVESTORS: The latest news and updates relating to IFBD are available in the company’s newsroom at https://ibn.fm/IFBD
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