- Infobird has continually invested significant resources in R&D to support its existing business, enhance its service and product offerings, incubate new technological breakthroughs and business initiatives, and maintain its technological advantages
- IFBD acknowledges that it is through innovation and continuous R&D that it has added advanced functionalities to its products
- The company believes that its R&D capabilities, along with its comprehensive service and product portfolio, diverse sales and marketing network, and experienced management team, position it favorably in the competitive SaaS customer engagement industry in China
Infobird (NASDAQ: IFBD), a software-as-a-Service (“SaaS”) in China, providing AI-enabled end-to-end customer engagement and sales force management solutions, believes it is well-positioned to compete in the expanding SaaS customer engagement industry in China, thanks, in part, to its research and development (“R&D”) capabilities and proprietary technologies.
In its annual report filed with the SEC as form 20-F (https://ibn.fm/E6khV), for example, IFBD notes: “We invest significant resources in R&D – not only to support our existing business and enhance our service and product offerings – but also to incubate new technological breakthroughs and business initiatives… We have invested significant resources to maintain our technological advantages and intend to continue to extensively invest in our R&D capabilities.”
Infobird further acknowledges that it is through years of R&D that it has included advanced functions on some of its products and services, such as its AI Chatbots, which can now “analyze real-time conversation, understand conversation context and flows, and proactively recommend products and services.”
The AI voice chatbot and AI text chatbot software is one of four software offerings that are currently part of the company’s customer engagement solutions. The others are: cloud call center, intelligent telemarketing, and intelligent omnichannel customer service. IFBD leverages its proprietary cloud-native architecture, no-code development platform, patented VoIP technologies, and AI and machine learning capabilities to offer these software solutions, which help its corporate clients manage and deliver end-to-end customer engagement activities throughout the various stages of the sales process.
For instance, the cloud call center software enables clients to access their accounts and take inbound or outbound calls through applications installed on various devices. Its intelligent telemarketing software initiates follow-up calls with sales leads utilizing the company’s cloud call center. It can also be integrated with other software offerings, including the AI voice chatbot, to provide additional functionalities.
Regarding its AI-enabled sales force management software, the company acknowledges that AI has proven beneficial to its clients by eliminating the low efficiency associated with manual quality inspection (https://ibn.fm/6jcuB).
AI, the company says, has birthed intelligent quality inspection, doing away with the resource-intensive customer service quality inspection previously carried out by human inspectors. The manual sampling that was synonymous with the traditional customer service management used to have low efficiency, untimeliness, and narrow coverage and lacked objectivity. These factors ultimately made it difficult for management to meet its needs. However, with Infobird’s AI-driven sales force management solutions, the narrative has changed.
Its more comprehensive, automatic intelligent quality inspection is faster, saves 90% of resources that businesses would have otherwise used to hire quality inspection personnel, and enables managers to deal with potential risks by notifying them of any anomaly beforehand.
These products incorporate IFBD’s proprietary technologies, including its patented VoIP and other internet technologies and software copyrights. The company currently has 70 intellectual property rights, comprising 19 patents and 51 software copyrights.
In the ever-expanding but highly fragmented SaaS customer engagement industry in China, Infobird has set sights on claiming the lion’s share of the market. It intends to do this by leveraging its comprehensive service and product portfolio, diverse sales and marketing network, an experienced management team, and R&D capabilities, having already launched the next generation of SaaS in the country.
For more information, visit the company’s website at www.Infobird.com/en/index.html.
NOTE TO INVESTORS: The latest news and updates relating to IFBD are available in the company’s newsroom at https://ibn.fm/IFBD
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