Infobird Co., Ltd (NASDAQ: IFBD) Has Unique Grasp on AI and AI-Powered Customer Service

  • Infobird continues to invest in AI resources, research, and development to provide its customers with SaaS products that come integrated with AI capabilities
  • It plans to capitalize on the growing AI wave and an industry that is projected to grow to US$24.6 billion by 2025
  • Infobird plans to capitalize on its understanding of AI, its big data technology, and its brand equity to grow its market share and penetrate various industries within the Chinese market
  • Its primary focus currently is on intelligent quality inspection, a system of RPA based on big data for intelligent and automatic quality inspection of customer service

The popularity of Artificial Intelligence (“AI”) is growing. Its influence on processes and business cannot be ignored. Back in 2019, the retail automation market was valued at US$12.45 billion and is expected to grow to US$24.6 billion by 2025 ( This growth will largely be fueled by the growing development in natural language processing and the monetary incentives that this automation offers. Infobird (NASDAQ: IFBD) has made incredible strides in its natural language processing technology and understanding of the market. It plans on capitalizing on these strides and the ongoing AI wave to differentiate itself from its competitors and offer value to its clients.

Infobird is currently at the forefront of pushing for intelligent quality inspection. This is a system of robotic process automation (“RPA”) based on big data, AI, and other technologies that allow big enterprises to achieve intelligent and automatic quality inspection of customer service. This is a track of the whole intelligent product that can automatically keep engagement between companies and their client. The business value based on this is large. It can not only ensure higher policy or business compliance, but also empower the management team to better standardize the services they provide to the clients, which is key to large customer service or sales centers. 

In addition to these technologies, the company is committed to customizing exclusive models for particular fields to maximize the recognition effect, thereby proving more beneficial to customers.

Infobird is a software-as-a-service (“SaaS”) provider of AI-powered customer engagement solutions specifically for the Chinese market. With its self-developed cloud computing structure, machine learning, AI, and patented Voice Over Internet Protocol (VoIP) application technologies, the company has appealed to its customers a lot more and offered a unique value proposition that not many other companies present in the market today ( 

Infobird’s foundations are on technology, hence its commitment to AI. The company also has 70 Intellectual Property (“IP”) rights developed under its cloud-native architecture and AI technologies.

Since it was founded in 2001, it has been committed to improving its services and leveraging technology. Initially, the company joined the call center industry, primarily as a middleware manufacturer. However, following years of technical accumulation, it is now able to offer AI-powered call centers and was able to bring in revenues of over US$14.5 million back in 2020 (

The Chinese SaaS industry is growing at a tremendous pace, posting an increase in value from US$33 billion back in 2019 to US$47 billion in 2020. In 2022, it is expected to be valued at US$69 billion ( Infobird plans on making the most out of this market and capitalizing on its growth. Its years of experience, innovations, and achievements so far position it as an industry leader. Also, given its understanding of AI, its big data technology, and its brand equity, the company is projected to grow and even penetrate further into other sectors that include but are not limited to public services, education, healthcare, transportation, and retail sectors.

Infobird’s investment in AI resources, research, and development allows it to provide its customers with SaaS products that come integrated with AI capabilities. The company fully understands the value and potential of AI, hence its commitment to invest in its products and services and continue innovating to best help small and medium-sized enterprises in China. 

For more information, visit the company’s website at

NOTE TO INVESTORS: The latest news and updates relating to IFBD are available in the company’s newsroom at 

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