- Infobird has always held that the growth of China’s intelligent customer service industry is contingent on ecological cooperation
- Recently, IFBD inked an ecological cooperation agreement with CESTC furthering its commitment to its long-held stance
- The agreement will help create a customer-centered, mutually beneficial, and symbiotic ecological system that is expected to grow and transform China’s digital economy
Infobird (NASDAQ: IFBD), a Software-as-a-Service (“SaaS”) company offering artificial intelligence (“AI”)-enabled end-to-end customer engagement solutions in China, has always held that the growth of China’s intelligent customer service industry as a whole can only be realized through the dint of cooperation. In a 2020 blog article published on its website (https://ibn.fm/Ixhii), Infobird delineated why it is crucial for upstream manufacturers, midstream technology and product service providers, and downstream system integrators to build a healthy ecology.
“Through diversified cooperation ecology,” the article reads, “Infobird shares technology and resources with all partners, integrates China’s most cutting-edge big data and artificial intelligence technology, and continuously penetrates technology into different industries and scenarios with the help of the resource advantages of each partner, realizing the wide application of intelligent customer service software.”
It is this approach to building a customer-centered, mutually beneficial, and symbiotic ecological system that guided the company’s recent move. On May 20, Infobird announced it had reached an ecological cooperation agreement with China Electronic System Technology Co., Ltd (“CESTC”), a subsidiary of China Electronics Corporation (https://ibn.fm/xb5be).
Through the agreement, IFBD and CESTC will work together in the fields of modern digital cities and credit creation to further the accelerated development of China’s digital economy, leveraging the advantages of both parties to strengthen technology integration and resource interaction. The pair will synergistically work on integrating intelligent quality inspection products, voice chatbots, and cloud call centers into a bevy of scenarios apposite to constructing a digital economy.
The agreement brings together companies that, according to IFBD’s description in its article, are within the midstream category of Chinese enterprises. CESTC is a core company in China’s electronic digital and information service industry that provides electronic information service products and services. It is also a major promoter and practitioner of modern digital city business.
On its part, Infobird offers unique customer engagement software that merges the capabilities of AI and cloud-native architecture to provide intelligent omnichannel customer service support, AI voice/text chatbot solutions, intelligent telemarketing services, and cloud call center utilities. So advanced is IFBD’s offering that it is the only SaaS company in China that owns and deploys cloud-native architecture in customer engagement (https://ibn.fm/eq9Tf).
Infobird’s AI-enabled software has been a crucial differentiator in an industry fraught with numerous traditional CRM tools and products. The company intends to use it to help its clients reduce the cost of customer engagement and improve interaction efficiency. Further, IFBD is transitioning to standardized module SaaS to facilitate service and product delivery to various enterprises in China regardless of size, a first in the Chinese SaaS landscape.
With IFBD already aiding in the digital transformation and upgrading of enterprises through its operations, the ecological cooperation with CESTC is set to add more momentum into urban digitization and the growth of the digital economy in China.
For more information, visit the company’s website at www.Infobird.com/en/index.html.
NOTE TO INVESTORS: The latest news and updates relating to IFBD are available in the company’s newsroom at https://ibn.fm/IFBD
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